Responsible Gaming

Gaming Should Be Entertainment

At smartlux.co.nz, we believe online pokies should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. Please play responsibly and only gamble what you can afford to lose.

Age Verification

You must be at least 18 years of age to play online pokies in New Zealand. We are committed to preventing underage gambling and verifying the age of all players.

If you are under 18, please do not attempt to register or play on our platform.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, help is available:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity or lying about time spent gambling
• Neglecting family, work, or personal responsibilities due to gambling
• Borrowing money to gamble or pay gambling debts
• Feeling anxious or irritable when not gambling
• Needing to gamble with increasing amounts to feel the same excitement
• Failed attempts to cut back or stop gambling
• Using gambling to escape problems or negative emotions
• Experiencing relationship conflicts due to gambling habits

Self-Help Tools & Limits

We provide tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose before stopping play
• Reality Checks: Receive reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account to prevent access
• Session Time Limits: Set maximum time allowed per gaming session

To access these tools, log into your account or contact our customer support team.

Support Organizations in New Zealand & Internationally

If you or someone you know is struggling with problem gambling, confidential support is available:

New Zealand

• Gambling Helpline (NZ): 0800 654 655 (free, 24/7, confidential) — Text: HELP to 4357 — www.gamblinghelpline.co.nz
• Problem Gambling Foundation: www.pgf.nz

International Support Services

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

Need Help?

If you believe you have a gambling problem, please reach out for help immediately. There is no shame in seeking support. Many people have successfully overcome problem gambling with professional assistance.

Contact the Gambling Helpline (NZ) on 0800 654 655 today — it's free and confidential.